The apprenticeship programme at Vocate completely transformed my career prospects. After just six months, I was applying skills that would have taken years to develop through traditional routes. My employer was so impressed with my contributions that they've already discussed progression opportunities for when I complete my qualification.
Information Communications Technician Apprenticeship
Give your business a dedicated first-line IT resource with a funded Level 3 ICT Technician apprentice. They handle support requests, diagnose hardware and software faults, configure systems and manage networks, remotely or on-site.
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Information Communications Technician Apprenticeship
details of the course
Course Duration:
12 Months Plus End-Point Assessment
Qualification
Level 3 Apprenticeship
Delivery
Online, built around your working week
An ICT Technician apprentice supports your organisation's digital operations from day one, handling fault diagnosis, preventative maintenance, system configuration and technical support across hardware, software and networks.
The Level 3 Information Communications Technician apprenticeship is a 12-month programme. Your apprentice works inside your organisation throughout, building hands-on ICT skills, then completes an End-Point Assessment. On completion they are eligible for RITTech professional recognition from BCS.
The programme is delivered as a Support Technician apprenticeship, the pathway taken by the large majority of Vocate learners. Apprentices develop skills in fault-finding and diagnostics, preventative maintenance, system configuration, security policy implementation, stakeholder communication, cloud systems, virtual network components, firewalls, network architecture and operating systems.
The Network Technician pathway is also available for roles with a stronger networking focus. Speak to us about which pathway fits your business.
Vocate handles recruitment end to end. All training is delivered online and fits around your working week, no block days, no travel to college.
Sign Up And Induction - Begin your Information Communications Technician journey with a comprehensive induction.
The first step in your apprenticeship journey involves completing the application process, meeting with your employer and training provider, and attending orientation sessions. During this stage, we'll establish your Individual Learning Plan, assess your current skills and knowledge, and introduce you to the key tools and platforms you'll use throughout your apprenticeship. You'll also meet your dedicated tutor who will support you throughout your learning journey.
Learning And Development - Develop essential Information Communications Technician skills through workplace practice and structured learning.
This is the main training phase of your apprenticeship, where you'll develop the essential knowledge, skills and behaviours required to become a successful Information Communications Technician. You'll spend 80% of your time applying your learning in the workplace, supported by regular check ins and lessons from your tutors. The remaining 20% is dedicated to off-the-job training through online learning modules, workshops and practical assignments. You'll build a diverse portfolio of content while receiving ongoing feedback and support.
EPA Preparation And Gateway - Prepare thoroughly for your assessment with expert guidance and practice.
As you approach the end of your training, we'll focus on preparing you for your End-Point Assessment (EPA). This includes finalising your portfolio of evidence, practising presentation skills, and ensuring you're confident with all aspects of the assessment process. Your employer and training provider will work together to determine when you're ready to enter the Gateway—the point at which all training is complete and you're prepared to undertake your EPA.
End-Point Assessment And Graduation - Demonstrate your skills through assessment and celebrate your achievement.
The final stage is your End-Point Assessment, conducted by an independent assessment organisation. You'll complete a series of assessments depending on your apprenticeship programme, including two or more of the following: a project evaluation report, a presentation with Q&A, a professional discussion, a workplace project or on-site observations. Upon successful completion, you'll graduate with your Information Communications Technician qualification. Your achievement opens doors to career progression and opportunities.
An ICT Technician apprentice supports your internal users and clients with IT issues, maintains and optimises your networks and systems, installs and configures hardware and software, and ensures cybersecurity compliance, from inside your team, fully funded.
- IT resource from day one: Your apprentice handles support requests, fault diagnosis, system maintenance and network management inside your business.
- Funded for all business sizes: Levy payers use their account; non-levy employers pay a small contribution. Contact us to find out what you’re eligible for.
- Recruitment handled for you: Vocate finds, screens and matches candidates to your business at no extra cost.
- Training built around your week: No block days or college travel. All learning is online and flexible.
- Security and compliance skills: Apprentices learn to implement security policies and protect organisational systems and data.
- RITTech recognition: On completion, apprentices are eligible for registration as a RITTech with BCS, The Chartered Institute for IT.
- Recognised at Level 3: Equivalent to an A-Level. Progression routes include IT Support Analyst, Network Support Specialist, Help Desk Technician.