The apprenticeship programme at Vocate completely transformed my career prospects. After just six months, I was applying skills that would have taken years to develop through traditional routes. My employer was so impressed with my contributions that they've already discussed progression opportunities for when I complete my qualification.
Digital Support Technician Apprenticeship
Our Level 3 Digital Support Technician apprenticeship equips learners with essential skills to maximise the effective use of digital office technologies, productivity software and digital communications across all business functions, with specialisation options as either a Digital Applications Technician or Digital Service Technician.
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Digital Support Technician Apprenticeship
details of the course
Course Duration:
15 Months + EPA
Qualification
Level 3
Delivery
Online/Blended learning
The Digital Support Technician apprenticeship prepares individuals to become digital champions within organisations of all sizes and sectors, enabling businesses to harness the full potential of digital technologies while increasing productivity and improving service delivery through enhanced digital operations.
This comprehensive 15-month programme offers two distinct specialisation pathways to match your career aspirations and organisational needs. The Digital Applications Technician (DAT) pathway focuses on internal support, helping colleagues maximise digital tools, devising productivity solutions, and supporting digital change projects. Alternatively, the Digital Service Technician (DST) pathway concentrates on external customer support across multiple digital channels, helping clients access services, coaching them on digital systems, and resolving technical issues.
Throughout the programme, apprentices develop crucial skills in digital communication, collaborative technologies, and information systems while working under general direction with increasing autonomy. They learn to identify and resolve complex issues, determine when to escalate problems, and effectively interact with colleagues and customers. Apprentices will plan and monitor their own work within set deadlines while adhering to relevant laws, standards, and procedures.
The apprenticeship combines workplace learning with structured training, culminating in an End-Point Assessment that includes a project with report, presentation, and professional discussion. Upon successful completion, apprentices receive a Level 3 qualification and are eligible for professional recognition on the Register of IT Technicians.
Sign Up And Induction - Begin your Digital Support Technician journey with a comprehensive induction.
The first step in your apprenticeship journey involves completing the application process, meeting with your employer and training provider, and attending orientation sessions. During this stage, we'll establish your Individual Learning Plan, assess your current skills and knowledge, and introduce you to the key tools and platforms you'll use throughout your apprenticeship. You'll also meet your dedicated tutor who will support you throughout your learning journey.
Learning And Development - Develop essential Digital Support Technician skills through workplace practice and structured learning.
This is the main training phase of your apprenticeship, where you'll develop the essential knowledge, skills and behaviours required to become a successful Digital Support Technician. You'll spend 80% of your time applying your learning in the workplace, supported by regular check ins and lessons from your tutors. The remaining 20% is dedicated to off-the-job training through online learning modules, workshops and practical assignments. You'll build a diverse portfolio of content while receiving ongoing feedback and support.
EPA Preparation And Gateway - Prepare thoroughly for your assessment with expert guidance and practice.
As you approach the end of your training, we'll focus on preparing you for your End-Point Assessment (EPA). This includes finalising your portfolio of evidence, practising presentation skills, and ensuring you're confident with all aspects of the assessment process. Your employer and training provider will work together to determine when you're ready to enter the Gateway—the point at which all training is complete and you're prepared to undertake your EPA.
End-Point Assessment And Graduation - Demonstrate your skills through assessment and celebrate your achievement.
The final stage is your End-Point Assessment, conducted by an independent assessment organisation. You'll complete a project evaluation report, deliver a presentation with Q&A, and participate in a professional discussion. Upon successful completion, you'll graduate with your Digital Support Technician qualification. Your achievement opens doors to career progression and opportunities.
Whether you're looking to enhance your organisation's internal digital capabilities or improve customer service through digital channels, the Digital Support Technician apprenticeship provides comprehensive training that delivers immediate value while building future-ready digital skills.
- Cross-sector relevance: This qualification is valuable across all sectors including public, private and voluntary organisations of any size.
- Two specialisation options: Choose between Digital Applications Technician for internal support or Digital Service Technician for customer-facing digital services.
- Practical workplace learning: Develop skills while working on real digital projects, applying knowledge immediately to organisational challenges.
- Omni-channel expertise: Master digital communication across multiple channels to improve efficiency and reduce costs.
- Problem-solving capabilities: Learn to diagnose and resolve complex digital issues independently and know when to escalate appropriately.
- Digital transformation skills: Help organisations adapt to and exploit changes in technology to meet objectives and maximise efficiency.
- Professional recognition: Qualify for the Register of IT Technicians upon successful completion of the apprenticeship.
- Collaborative technology proficiency: Become proficient with digital communication tools that enhance teamwork and productivity.
- Customer service enhancement: Develop skills to support and coach users in their use of digital systems, improving overall service experience.
- Career progression opportunities: Prepare for diverse roles including Digital Applications Specialist, Technical Support Professional, or Digital Transformation Associate.