The apprenticeship programme at Vocate completely transformed my career prospects. After just six months, I was applying skills that would have taken years to develop through traditional routes. My employer was so impressed with my contributions that they've already discussed progression opportunities for when I complete my qualification.
Information Communications Technician Apprenticeship
Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data.
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Information Communications Technician Apprenticeship
details of the course
Course Duration:
18 months plus EPA
Qualification
Level 3 Apprenticeship
Delivery
Online
Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes. As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing. You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.
Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support. If you are an employer our level 3 apprenticeship is the perfect solution to overcoming your hiring challenges and internal skills shortages.
This robust 18-month programme offers three distinct specialisation pathways to align with your career goals: Support Technician, Network Technician, or Digital Communications Technician. Each pathway provides focused training to develop expertise in specific areas of ICT infrastructure management.
Throughout the apprenticeship, learners develop essential skills in troubleshooting methodologies, technical specification interpretation, security policy implementation, and stakeholder communication. They learn to install and configure hardware and software, administer security access requirements, monitor system performance, and document technical processes clearly.
Apprentices will work with a range of technologies including cloud services, virtual networks, operating systems, and telecommunications equipment. They’ll learn to prioritise support tasks, escalate complex issues appropriately, and maintain regulatory compliance while delivering excellent service to both internal and external customers.
The programme combines workplace learning with structured training, culminating in an End-Point Assessment that thoroughly evaluates the knowledge, skills, and behaviours required for professional competence. Upon successful completion, apprentices receive a Level 3 qualification and are eligible for RITTech professional recognition.
Sign Up And Induction - Begin your Information Communications Technician journey with a comprehensive induction.
The first step in your apprenticeship journey involves completing the application process, meeting with your employer and training provider, and attending orientation sessions. During this stage, we'll establish your Individual Learning Plan, assess your current skills and knowledge, and introduce you to the key tools and platforms you'll use throughout your apprenticeship. You'll also meet your dedicated tutor who will support you throughout your learning journey.
Learning And Development - Develop essential Information Communications Technician skills through workplace practice and structured learning.
This is the main training phase of your apprenticeship, where you'll develop the essential knowledge, skills and behaviours required to become a successful Information Communications Technician. You'll spend 80% of your time applying your learning in the workplace, supported by regular check ins and lessons from your tutors. The remaining 20% is dedicated to off-the-job training through online learning modules, workshops and practical assignments. You'll build a diverse portfolio of content while receiving ongoing feedback and support.
EPA Preparation And Gateway - Prepare thoroughly for your assessment with expert guidance and practice.
As you approach the end of your training, we'll focus on preparing you for your End-Point Assessment (EPA). This includes finalising your portfolio of evidence, practising presentation skills, and ensuring you're confident with all aspects of the assessment process. Your employer and training provider will work together to determine when you're ready to enter the Gateway—the point at which all training is complete and you're prepared to undertake your EPA.
End-Point Assessment And Graduation - Demonstrate your skills through assessment and celebrate your achievement.
The final stage is your End-Point Assessment, conducted by an independent assessment organisation. You'll complete a project evaluation report, deliver a presentation with Q&A, and participate in a professional discussion. Upon successful completion, you'll graduate with your Information Communications Technician qualification. Your achievement opens doors to career progression and opportunities.
The Information Communications Technician apprenticeship provides a comprehensive foundation in essential IT infrastructure skills that deliver immediate value to organisations while establishing a robust platform for career progression in specialised technical roles across all industry sectors.
- Cross-sector demand: This qualification is sought after across all sectors including public, private and voluntary organisations of any size.
- Specialisation options: Choose between Support Technician, Network Technician, or Digital Communications Technician pathways to match your career aspirations.
- Problem-solving expertise: Develop advanced troubleshooting methodologies to diagnose and resolve routine and non-routine technical issues efficiently.
- Security focus: Learn to implement and maintain critical security policies to protect organisational systems and data.
- Cloud and virtualisation skills: Master essential knowledge of cloud services, virtual networks, and modern infrastructure components.
- Customer service excellence: Enhance your ability to communicate technical information clearly to stakeholders at all levels.
- Professional recognition: Qualify for the Register of IT Technicians (RITTech) upon successful completion of the apprenticeship.
- Infrastructure management capabilities: Gain skills in monitoring and maintaining system performance across physical and virtual environments.
- Technical documentation proficiency: Learn to create clear documentation of tasks, findings, and actions to ensure traceability and knowledge sharing.
- Career advancement opportunities: Prepare for diverse roles including IT Support Analyst, Network Support, Help Desk Support, or Telecommunications Technician.